Shipping Info

Discount Bed Store

At Discount Bed Store, we are committed to delivering your bed safely, securely, and on time. Please read our shipping information below for full details.

📦 Standard Delivery

• All orders are delivered within 15 working days from the date of purchase.
  
• Once your order is ready for dispatch, our team will contact you to confirm delivery details.
  
• Deliveries are carried out by our professional delivery partners to ensure safe handling of your furniture.
  

⚡ Urgent Delivery

Need your order sooner?

We also offer urgent delivery options on selected products.

• Urgent delivery availability depends on stock and location.
  
• Additional charges may apply.
  
• Please contact our support team before placing your order to confirm urgent delivery availability.
  

📅 Selected Date Delivery

We understand that timing matters.

• Customers can request delivery on a preferred or selected date.
  
• We will do our best to accommodate your requested date.
  
• Delivery date confirmation will be provided once your order is scheduled.
  

📍 Delivery Coverage

We currently deliver across the UK. Delivery times may vary slightly depending on your location.

📞 Delivery Support

If you have any questions regarding your order or delivery schedule, please contact our customer support team info@discountbedstore.co.uk, and we will be happy to assist you.

 Returns Information

If you are not completely satisfied with your purchase, you may request a return subject to the conditions below.

To be eligible for a return, the products must be unused, free from defects caused after delivery, and returned in their original packaging.

Once the returned items have been received and inspected, we will process your refund. A refund will be issued for the sale price of the returned item(s), less a 40% restocking charge. This charge covers the minimum cost of materials and manufacturing, as all of our beds are made to order and cannot be resold as new once production has commenced.

Please note that bespoke, custom made, or specially tailored items are non returnable and non refundable.

For hygiene reasons, we are unable to accept returns of any mattresses that have been removed from their original sealed packaging.

Any delivery, collection, or other applicable service charges are non refundable.

Returns Procedure

If you wish to return an eligible item, please contact our customer service team with the following information:

• Your order reference number
• The product model name
• The product size
• Your order date

You may arrange to return the goods to our warehouse yourself, or we can arrange collection on your behalf. Any collection charges will either be payable before collection or deducted from your refund, where applicable.

All returned items will be inspected upon arrival before any refund is processed.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us as soon as possible after delivery.

We recommend that you inspect your goods carefully before signing the delivery note. Only sign the delivery note if you are satisfied that the goods have arrived in good condition. If you notice any visible damage at the time of delivery, please record the damage clearly on the delivery note before signing.

If your item is found to be damaged or defective, simply contact our customer service team with details and, where possible, photographs of the issue. We will work with you to resolve the matter as quickly as possible and with minimal inconvenience, whether that involves a replacement, repair, or another appropriate solution.