Shipping policy

  • DELIVERY
    1. For all our products, the delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only, should you refuse the delivery due to the above a cancellation fee of £100 will be applied to the refund.
    2. If you live in Cornwall, Devon, Somerset, Aberdeen, Inverness or Dundee, your delivery may take up to 14 working days depending on the item you have purchased. Please contact us before placing your order to determine a lead time on your delivery.
    3. Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.
    4. The free express delivery service (applicable to orders over £500 is guaranteed within 4 working days.
    5. We can only deliver to Mainland UK and we are unable to deliver to the Scottish Highlands or any other offshore islands.
    6. Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.
    7. Items Shipped Within 2-3, 4-6 and 7-10 Days – are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.
    8. All other delivery times – are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.
    9. Delivery times– We aim to deliver all our items between the hours on 8am and 6pm, however, our delivery drivers may arrive as early as 7am.
    10. Unless otherwise agreed in writing by yourself and
      • DELIVERY
        1. For all our products, the delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only, should you refuse the delivery due to the above a cancellation fee of £100 will be applied to the refund.
        2. If you live in Cornwall, Devon, Somerset, Aberdeen, Inverness or Dundee, your delivery may take up to 14 working days depending on the item you have purchased. Please contact us before placing your order to determine a lead time on your delivery.
        3. Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.
        4. The free express delivery service (applicable to orders over £500 is guaranteed within 4 working days.
        5. We can only deliver to Mainland UK and we are unable to deliver to the Scottish Highlands or any other offshore islands.
        6. Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.
        7. Items Shipped Within 2-3, 4-6 and 7-10 Days – are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.
        8. All other delivery times – are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.
        9. Delivery times– We aim to deliver all our items between the hours on 8am and 6pm, however, our delivery drivers may arrive as early as 7am.
        10. Unless otherwise agreed in writing by yourself and
          • DELIVERY
            1. For all our products, the delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only, should you refuse the delivery due to the above a cancellation fee of £100 will be applied to the refund.
            2. If you live in Cornwall, Devon, Somerset, Aberdeen, Inverness or Dundee, your delivery may take up to 14 working days depending on the item you have purchased. Please contact us before placing your order to determine a lead time on your delivery.
            3. Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.
            4. The free express delivery service (applicable to orders over £500 is guaranteed within 4 working days.
            5. We can only deliver to Mainland UK and we are unable to deliver to the Scottish Highlands or any other offshore islands.
            6. Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.
            7. Items Shipped Within 2-3, 4-6 and 7-10 Days – are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.
            8. All other delivery times – are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.
            9. Delivery times– We aim to deliver all our items between the hours on 8am and 6pm, however, our delivery drivers may arrive as early as 7am.
            10. Unless otherwise agreed in writing by yourself and Discount bed store, the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).
            11. Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by Discount bed store) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
            12. Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.
            13. Goods delivered by Discount bed store or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer’s risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Discount bed store will not be held liable.
            14. Please note that all the above deliveries are subject to good road/weather conditions. Discount bed store cannot be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
            15. When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive the delivery, Discount bed store reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.
            16. Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
            17. Delivery without a signature – Please be aware that Discount bed store and our contracted delivery teams require a signature at the time of delivery. However, if you are unable to be present at the time of delivery and you request the goods to be left with a neighbour or in a safe place, Discount bed store will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Discount bed store will not be held reliable or responsible. This is undertaken at the risk of the customer.
            18. Please note that many of our products/furniture are flat packed for home/self-assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.
            19. Please be aware that Discount bed store will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.
              If you are purchasing a replacement bed or mattress, Discount bed store strongly recommends that you DO NOT dispose of your old items until delivery of the new goods has been made.
            20. Please note: Colours and fabric patterns may vary depending on stock levels at the time of production.
            21. Please ensure when purchasing an item from Discount bed store, that if you require any information regarding sizes and dimensions, you ask before placing your order. If you wish to return any items that are delivered that do not fit your requirements, there will be a returns fee of £79 payable to cover delivery/collection and administration costs.
            22. If you wish to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a £100 cancellation fee will apply.
          , the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).
        11. Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by Discount bed store) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
        12. Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.
        13. Goods delivered by Discount bed store or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer’s risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Discount bed store will not be held liable.
        14. Please note that all the above deliveries are subject to good road/weather conditions. Discount bed store cannot be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
        15. When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive the delivery, Discount bed store reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.
        16. Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
        17. Delivery without a signature – Please be aware that Discount bed store and our contracted delivery teams require a signature at the time of delivery. However, if you are unable to be present at the time of delivery and you request the goods to be left with a neighbour or in a safe place, Discount bed store will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Discount bed store will not be held reliable or responsible. This is undertaken at the risk of the customer.
        18. Please note that many of our products/furniture are flat packed for home/self-assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.
        19. Please be aware that Discount bed store will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.
          If you are purchasing a replacement bed or mattress, Discount bed store strongly recommends that you DO NOT dispose of your old items until delivery of the new goods has been made.
        20. Please note: Colours and fabric patterns may vary depending on stock levels at the time of production.
        21. Please ensure when purchasing an item from Discount bed store, that if you require any information regarding sizes and dimensions, you ask before placing your order. If you wish to return any items that are delivered that do not fit your requirements, there will be a returns fee of £79 payable to cover delivery/collection and administration costs.
        22. If you wish to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a £100 cancellation fee will apply.
      , the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).
    11. Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by Discount bed store) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
    12. Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.
    13. Goods delivered by Discount bed store or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer’s risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Discount bed store will not be held liable.
    14. Please note that all the above deliveries are subject to good road/weather conditions. Discount bed store cannot be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
    15. When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive the delivery, Discount bed store reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.
    16. Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
    17. Delivery without a signature – Please be aware that Discount bed store and our contracted delivery teams require a signature at the time of delivery. However, if you are unable to be present at the time of delivery and you request the goods to be left with a neighbour or in a safe place, Discount bed store will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Discount bed store will not be held reliable or responsible. This is undertaken at the risk of the customer.
    18. Please note that many of our products/furniture are flat packed for home/self-assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.
    19. Please be aware that Discount bed store will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.
      If you are purchasing a replacement bed or mattress, Discount bed store strongly recommends that you DO NOT dispose of your old items until delivery of the new goods has been made.
    20. Please note: Colours and fabric patterns may vary depending on stock levels at the time of production.
    21. Please ensure when purchasing an item from
      • DELIVERY
        1. For all our products, the delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only, should you refuse the delivery due to the above a cancellation fee of £100 will be applied to the refund.
        2. If you live in Cornwall, Devon, Somerset, Aberdeen, Inverness or Dundee, your delivery may take up to 14 working days depending on the item you have purchased. Please contact us before placing your order to determine a lead time on your delivery.
        3. Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.
        4. The free express delivery service (applicable to orders over £500 is guaranteed within 4 working days.
        5. We can only deliver to Mainland UK and we are unable to deliver to the Scottish Highlands or any other offshore islands.
        6. Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.
        7. Items Shipped Within 2-3, 4-6 and 7-10 Days – are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.
        8. All other delivery times – are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.
        9. Delivery times– We aim to deliver all our items between the hours on 8am and 6pm, however, our delivery drivers may arrive as early as 7am.
        10. Unless otherwise agreed in writing by yourself and Discount bed store, the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).
        11. Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by Discount bed store) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
        12. Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.
        13. Goods delivered by Discount bed store or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer’s risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Discount bed store will not be held liable.
        14. Please note that all the above deliveries are subject to good road/weather conditions. Discount bed store cannot be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
        15. When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive the delivery, Discount bed store reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.
        16. Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
        17. Delivery without a signature – Please be aware that Discount bed store and our contracted delivery teams require a signature at the time of delivery. However, if you are unable to be present at the time of delivery and you request the goods to be left with a neighbour or in a safe place, Discount bed store will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Discount bed store will not be held reliable or responsible. This is undertaken at the risk of the customer.
        18. Please note that many of our products/furniture are flat packed for home/self-assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.
        19. Please be aware that Discount bed store will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.
          If you are purchasing a replacement bed or mattress, Discount bed store strongly recommends that you DO NOT dispose of your old items until delivery of the new goods has been made.
        20. Please note: Colours and fabric patterns may vary depending on stock levels at the time of production.
        21. Please ensure when purchasing an item from
          • DELIVERY
            1. For all our products, the delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only, should you refuse the delivery due to the above a cancellation fee of £100 will be applied to the refund.
            2. If you live in Cornwall, Devon, Somerset, Aberdeen, Inverness or Dundee, your delivery may take up to 14 working days depending on the item you have purchased. Please contact us before placing your order to determine a lead time on your delivery.
            3. Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.
            4. The free express delivery service (applicable to orders over £500 is guaranteed within 4 working days.
            5. We can only deliver to Mainland UK and we are unable to deliver to the Scottish Highlands or any other offshore islands.
            6. Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.
            7. Items Shipped Within 2-3, 4-6 and 7-10 Days – are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.
            8. All other delivery times – are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.
            9. Delivery times– We aim to deliver all our items between the hours on 8am and 6pm, however, our delivery drivers may arrive as early as 7am.
            10. Unless otherwise agreed in writing by yourself and Discount bed store, the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).
            11. Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by Discount bed store) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
            12. Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.
            13. Goods delivered by Discount bed store or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer’s risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Discount bed store will not be held liable.
            14. Please note that all the above deliveries are subject to good road/weather conditions. Discount bed store cannot be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
            15. When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive the delivery, Discount bed store reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.
            16. Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
            17. Delivery without a signature – Please be aware that Discount bed store and our contracted delivery teams require a signature at the time of delivery. However, if you are unable to be present at the time of delivery and you request the goods to be left with a neighbour or in a safe place, Discount bed store will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Discount bed store will not be held reliable or responsible. This is undertaken at the risk of the customer.
            18. Please note that many of our products/furniture are flat packed for home/self-assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.
            19. Please be aware that Discount bed store will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.
              If you are purchasing a replacement bed or mattress, Discount bed store strongly recommends that you DO NOT dispose of your old items until delivery of the new goods has been made.
            20. Please note: Colours and fabric patterns may vary depending on stock levels at the time of production.
            21. Please ensure when purchasing an item from Discount bed store, that if you require any information regarding sizes and dimensions, you ask before placing your order. If you wish to return any items that are delivered that do not fit your requirements, there will be a returns fee of £79 payable to cover delivery/collection and administration costs.
            22. If you wish to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a £100 cancellation fee will apply.
          , that if you require any information regarding sizes and dimensions, you ask before placing your order. If you wish to return any items that are delivered that do not fit your requirements, there will be a returns fee of £79 payable to cover delivery/collection and administration costs.
        22. If you wish to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a £100 cancellation fee will apply.
      , that if you require any information regarding sizes and dimensions, you ask before placing your order. If you wish to return any items that are delivered that do not fit your requirements, there will be a returns fee of £79 payable to cover delivery/collection and administration costs.
    22. If you wish to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a £100 cancellation fee will apply.