Refund policy

 

there is a charge of £79 per item this is to cover the cost of delivery and collection fee, providing the item is in the original packaging.

If the original packaging is not present a charge of 50% would be deducted from the refund (not including delivery charges), you may be required to return the goods at your own cost using your own courier if the original packaging is not present.We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We provide a full refund and return on our goods up to 14 days from purchase. If goods arrive damaged or there is a part missing you must call or email us with any issues immediately we will try and resolve immediately.

Once assembled no refund will be allowed replacement will be at our discretion. All goods must be returned unused in resalable condition we reserve the right to charge for any damages. Refunds will be generated back to original purchase method once bed has been returned to us and inspected.

All carriage charges on returned items to be paid by the customer.

We do not provide returns and refunds for bespoke manufactured items if you need to check materials and colours please contact us in advance to arrange free samples to be sent out to you.

Some of our luxury beds are much larger than ordinary beds, it is your responsibility to ensure you have enough space and also that there are no access issues up stairs etc. 

Unwanted goods/wrongly ordered:

Goods will be collected at a charge of £79 per item. If you require an exchange there will also be a redelivery charge of £39. Goods must be returned in the original packaging they arrived in, in order to be collected. Please note: The items will not be collected if they are not safely or sufficiently packed.

Any mattresses received that are vacuum packed (rolled up), if you find that the mattress is not suitable, we would kindly ask for you to contact us and we will send you a mattress bag and to not to use it and re-wrap ready for collection or exchange.

All the firmness ratings advertised on our site for mattresses are given by us and are based on comparison of the different products we sell, if you wish to return an item due to it not meeting your firmness rating expectation a collection fee will be applicable of £79 per item.

Goods must be returned within 30 days of delivery.

Damaged or Faulty goods:

Damages must be reported within 24hrs – 48hrs of receipt of goods. In all cases, goods must be repackaged sufficiently in order to collect or exchange. Please check all packages before signing “received in good condition”. If any packages have any damage to them, please sign as “damaged” and refuse the delivery. If goods have been signed for and taken in and upon unpacking find that the goods are damaged the cost of the replacement part and redelivery fee of £39 will be payable by the customer.

If after unpacking an item you find the item is faulty or damaged we would require photographic evidence to prove this before we can proceed with a replacement/collection.