Shipping Info

Discount Bed Store

At Discount Bed Store, we are committed to delivering your bed safely, securely, and on time. Please read our shipping information below for full details.

📦 Standard Delivery

• All orders are delivered within 15 working days from the date of purchase.
  
• Once your order is ready for dispatch, our team will contact you to confirm delivery details.
  
• Deliveries are carried out by our professional delivery partners to ensure safe handling of your furniture.
  

⚡ Urgent Delivery

Need your order sooner?

We also offer urgent delivery options on selected products.

• Urgent delivery availability depends on stock and location.
  
• Additional charges may apply.
  
• Please contact our support team before placing your order to confirm urgent delivery availability.
  

📅 Selected Date Delivery

We understand that timing matters.

• Customers can request delivery on a preferred or selected date.
  
• We will do our best to accommodate your requested date.
  
• Delivery date confirmation will be provided once your order is scheduled.
  

📍 Delivery Coverage

We currently deliver across the UK. Delivery times may vary slightly depending on your location.

📞 Delivery Support

If you have any questions regarding your order or delivery schedule, please contact our customer support team info@discountbedstore.co.uk, and we will be happy to assist you.

Returns Information

If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable.

 
Returns must be notified to us in writing within 7 days of the delivery date and items must be unused, free from defects and returned in their original packaging.
 
Due to hygiene reasons, we are unable to accept back any mattresses that have been removed from the original packaging.
 
Once we have received any returned items and checked them we will refund your money, less any shipping costs.

Returns Procedure

Please contact us within 7 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.

You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund.
 
Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which may be subject to a restocking fee of 50%.